Terms & Conditions
1. SUBJECT SCOPE
These regulations define the rules for the intermediary's provision of brokerage services in the purchase of goods from Sellers.
2. GENERAL PROVISIONS
1. The Regulations are continuously available on the pelie.co.uk website in a way that allows each user to obtain, reproduce and record its content by printing or saving on a carrier at any time.
2. The administrator of personal data processed in connection with the implementation of the provisions of the Regulations is the Broker. Personal data is processed for the purposes, to the extent and on the basis of the principles set out in the Privacy Policy published on the Website.
3. The intermediary declares that it complies with all rules of personal data protection of customers.
4. Providing personal data is voluntary. Each person whose personal data is processed by the Intermediary has the right to inspect their content and the right to update and correct them.
5. The Customer agrees to the collection, storage and processing of personal data by the Intermediary for the purposes directly related to the implementation of the Goods ordered on the Website. Detailed conditions for the collection, processing and protection of personal data by the Intermediary are set out in the Privacy Policy of the Website.
6. The Customer is obliged to use the Website and the services offered by the Intermediary through it in a manner consistent with the provisions of the Regulations, the principles of social coexistence, bearing in mind the respect for personal rights as well as copyrights and intellectual property of the Intermediary and third parties. It is forbidden for the user or the customer to provide illegal content.
7. Using the Website means any activity of the Client which leads to the Client becoming familiar with all the content posted on the Website.
8. Promotions of the Goods organized via the Website may not be combined, unless the regulations of a given promotion state otherwise.
9. Contact with the Broker is made by e-mail via the mailbox contact@pelie.co.uk.
3. GLOSSARY
The expressions used in these Regulations mean:Customer - consumer within the meaning of art. 22 index 1 of the Civil Code, on behalf of which the Broker purchases the goods from the Seller.
Broker - ASTICO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA with its registered office in Lublin (postal code 20-601) at ul. Tomasza Zana 11A, NIP 7123403064, REGON 386209732, KRS 0000844474 (If you want to withdraw from the sales contract CONTACT to know the address for returns. Please do not return the goods to the following address: Tomasza Zana 11A, 20-601 Lublin. The shipment will not be accepted.)
Seller - an entity that sells goods and has its seat in a third country. The full list of sellers is available at link.
Brokerage service - a service provided by the Broker, in accordance with the principles set out in these Regulations.
Commission - includes the remuneration corresponding to the difference between the amount paid by the Customer to the Broker's account and the amount transferred to the Seller for payment on behalf of the Customer for the goods and shipment to the address indicated by the buyer, which is due to the Broker under the brokerage agreement, as well as for taking over by Intermediary of part of the obligations incumbent on the seller related to product liability; the amount of the commission depends on the type of goods and ranges from 40 to 60% of the amount paid by the consumer.
Amount due to the Seller - the amount including the price of the product and transport costs.
Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws, item 827, as amended).
VAT - tax on goods and services levied on import in accordance with the Act of March 11, 2004 on tax on goods and services (Journal of Laws 2016.710 ct).
Business day - one day from Monday to Friday, excluding public holidays.
Contact form - an interactive form enabling customers to contact the Broker.
The order form- an interactive form available on the Intermediary's website that allows placing an Order, in particular by adding the Goods to the electronic basket and defining the terms of the Agreement.
Goods - movables available on the website that are the subject of the Intermediation Agreement concluded between the Customer and the Broker.
Distance contract - contract concluded between the Intermediary and the Customer as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Brokerage agreement- an agreement concluded between the Broker and the Client as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Sales contract - a contract concluded between the Customer and the Seller as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract. The broker acts as an intermediary between the Customer and the Seller.
Electronic service - a service provided electronically by the Agent via the Website.
Order - the Customer's declaration of will submitted via the Website, using the Order Form, aimed at concluding the Intermediation Agreement, specifying in particular its conditions, as well as the type and quantity of the Goods, the method and cost of delivery, the form of payment and the Customer's data necessary to perform the contract.
Website - the Intermediary's website available at pelie.co.uk.
Payment method - the method of payment selected by the Customer.
4. SCOPE OF THE BROKERAGE SERVICE
1. As part of the brokerage service provided by the Intermediary, the Intermediary orders the goods from the Seller on behalf of and on the basis of the power of attorney granted to him and pays the fees related to bringing the goods to the Customer.
2. The brokerage service is provided on the basis of specific arrangements between the Parties.
3. By placing an order, the Customer declares that he grants the Agent the power of attorney to order the goods on behalf of the Customer and to pay the price and shipping costs of the goods to the Customer's address on behalf of the Customer. The intermediary is entitled to act only within the scope of the power of attorney granted to him.
5. OBLIGATIONS OF THE PARTIES
The Broker hereby declares that in connection with the provision of brokerage services in the sale of goods from foreign sellers, the Broker takes over some of the obligations under Polish law, incumbent on sellers of goods:
a) provides the Customer with the necessary information as well as coordinates the process in in the scope of the right to withdraw from the sales contract,
b) conducts and recognizes the complaint procedure regarding the goods,
c) is liable under the warranty for defects in the goods,
d) provides, at the customer's request, the instructions for use of the goods, and all necessary documents related to the goods in Polish.
6. THE AVAILABILITY OF LAUNCHING THE INTERMEDIATE SERVICE
1. The Client submits to the Broker an instruction to start an intermediation service regarding a given product via the Broker 's website or the contact form. Submission of an instruction to start the brokerage service is understood as expressing the Customer's express consent to start the brokerage service.
2. After receiving the instruction to start the brokerage service, the Broker sends to the Client:
a) confirmation recorded on a durable medium,
b) information that, in accordance with the Act on consumer rights, in order for the brokerage service to be performed before the expiry of 14 days from the date of conclusion of the contract, it is necessary Customer's request in this respect recorded on a durable medium,
c) information that the Customer loses the right to withdraw from the contract if the Intermediary has started the agency service with the express consent of the Customer, who was informed before the commencement of the service that after the Intermediary has fulfilled the service, he will lose the right to withdraw from the agency contract,
3. The Intermediary shall provide the Customer with full information on the final price of the service with all costs and a description of the main features of the service. Information is available on the Intermediary's website.
4. When submitting an instruction to launch an intermediary service via the Intermediary's website, the Customer provides the Intermediary in the form with the following data: name, surname, e-mail address. parcel delivery address, telephone number.
5. The customer places an order after reading the content of these Regulations and accepting its provisions.
6. The intermediary is obliged to provide the Customer with confirmation of the conclusion of the distance contract on a durable medium within a reasonable time after its conclusion, before the commencement of the service provision. This confirmation contains information about the main features of the service, including the subject of the service and the method of communication with the consumer.
7. The broker starts the brokerage service immediately after receiving the payment for the service from the customer and sending the broker a clear request for the service to be performed before the expiry of 14 days from the date of conclusion of the contract.
8. The placement and payment of the order by the Broker at the Seller's place is considered to be the provision of the brokerage service.
7. DELIVERY OF GOODS
1. The ordered goods are delivered to the address provided by the Customer when submitting the instruction to start the brokerage service.
2. The intermediary declares that the delivery of the ordered goods will be made by the Seller within 60 working days from the date of the sale contract. If the customer does not receive the goods within the prescribed period, the Broker will place a re-order with the Seller or refund the funds.
3. The intermediary informs that orders placed between January 24 and February 25 may have an extended delivery time, up to a maximum of 90 days from the date of sending the order.
4. Parcels are sent from outside the European Union by the Seller. The customer is an importer. It is the customer who has the tax obligations due for the import.
5. The consumer receives from the Broker information about the shipment of the package and the number of shipment, which enables its tracking. Each shipment is a registered shipment.
6. The customer is obliged to report the lack of delivery of the package no later than 100 days from the date of sending the package.
8. PAYMENT
1. Payment for the value of the order referred to in point 3 below shall be made on a prepayment basis prior to the commencement of the provision of services by the Agent.
2. Payment may be made, at the Customer's choice, by transfer to the Agent's bank account, via the PayU payment service or by payment card.
3. The value of the order given for the goods each time consists of the amount due to the Seller and the commission due to the broker.
4. All prices listed on the Intermediary's website are expressed in the selected currency.
5. At the Client's request, the Broker issues a VAT invoice. The broker issues an invoice without the client's signature and sends it to the client electronically, to which the client agrees.
9. RETURN OF GOODS BY THE CUSTOMER
1. Within 14 calendar days from the date of receipt of the goods, the Customer may submit to the Broker a statement on the return of the goods purchased from the Seller, which is tantamount to withdrawal from the contract Click here to open the full list of return addresses. Each time, after receiving such a declaration, the Broker will confirm to the Customer the fact of receiving the declaration as well as the correctness of the Seller's address.
2. The intermediary, within 14 days from the date of receipt of the declaration of return of the goods, if during this time he receives a proof of its return to the address of the Seller or when the goods are received back by the Seller, he will return the payment made by him to the Customer, i.e. the sum of the amount that was transferred to the Seller and the intermediary's commission.
3. The customer is obliged to send the goods to the Seller, no later than within 14 calendar days from the date of submitting the return declaration. In order to speed up the process of returning the payment, he has the option to send the Broker a proof of returning the goods.
4. If the Customer does not provide proof of returning the goods, the Agent returns the payment made by the Customer, ie the sum of the amount that was transferred to the Seller and the Agent's Commission, only upon receipt of the goods by the Seller.
5. The intermediary shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.
6. The declaration of return can be submitted electronically using RETURN FORM. To meet the deadline referred to in paragraph 1, it is enough to send the statement before its expiry.
7. The customer bears the costs of returning the goods to the Chinese Seller.
10. COMPLAINT PROCEDURE
1. In order to facilitate the conduct of the complaint procedure by the Customer, the Agent takes over the obligations related to the Seller's liability under the warranty for defects in the goods purchased by the Customer. The complaint may be submitted by the Customer via e-mail to the following address: contact@pelie.co.uk or in the form of a letter to the address of the Broker. Within 14 working days from the moment of filing the complaint, the Intermediary will respond to the consumer's complaint.
2. The complaint referred to in sec. 1, is considered on the basis of information about defects in the goods and photos of them provided by the Customer, without the need to send the goods to the Seller or the Broker.
3. In the event of irregularities related to the functioning of the Intermediary's website, the Customer is entitled to report this fact by sending an e-mail to the following address: contact@pelie.co.uk or in the form of a letter to the Intermediary's address.
4. The customer is entitled to submit a complaint regarding the brokerage service provided by an intermediary. The complaint may be submitted by the Customer via e-mail to the following address: contact@pelie.co.uk or in the form of a letter to the address of the Broker.
5. The Customer's application should contain the Customer's address data, the Customer's first and last name, as well as a precise indication of the irregularity to which the notification relates, together with the justification for the notification.
6. The intermediary will respond to the received notification within no more than 14 days from the date of its receipt.
7. All complaints regarding payments should be reported to the entity responsible for the execution of the payment, ie the bank or other entity through which the funds are transferred.
11. EVALUATION OF THE INTERMEDIARY, SELLER AND ORDER FULFILLMENT
1. On the website pelie.co.uk, the customer has the option of assessing the implementation of the concluded contracts and the goods sold by the Broker and the Seller. The assessment is made by completing a special form available on the website.
2. The ratings issued by the Customer are public and are visible to other Customers.
3. Only verified customers can place ratings on the pelie.co.uk website.
4. A verified customer is a consumer who has verified his e-mail address and made a purchase of the product to which he wants to comment.
5. Comments are automatically moderated in the form of a filter that allows you to block indecent content that violates generally applicable law.
12. PROCESSING OF PERSONAL DATA
1. Personal data is processed in accordance with the provisions of the Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018, item 1000, as amended).
2. By providing personal data, the Customer agrees to their processing by the Agent for the purpose of proper provision of the service.
3. The data entered into the registration form should be updated by the Customer. The data should be updated by changing the relevant data on the Customer's account.
4. The customer may also consent to the sending of commercial information by electronic means of communication. In the event of such consent, the Intermediary is entitled to send the Customer this content by electronic means.
5. The personal data provided in the application and / or registration form will be processed and administered by the Agent.
6. The customer has the right to access the content of personal data and the right to request their correction, supplementation or deletion on the principles set out in art. 32-35 of the Act on the Protection of Personal Data.
13. COPYRIGHT
1. The Intermediary's website is a work within the meaning of the Copyright Act and all copyrights are vested solely in the Intermediary.
2. The Intermediary declares that all materials posted on the Intermediary's website, including text, photo and graphic materials and their layout, constitute the intellectual property of the Intermediary or third parties.
3. The Intermediary excludes the possibility of copying, duplicating, modifying, distributing or other forms of commercial use of materials owned by the Intermediary, referred to in paragraph 1, without the prior written consent of the Intermediary.
14. TECHNICAL REQUIREMENTS
1. In order to use the Intermediary's website, the Customer must have a computer or other end device with access to the Internet.
2. To use the Intermediary's website, it is required to enable the handling of short text messages called cookies (hereinafter: cookies). Disabling cookies prevents the Customer from fully using the Intermediary's website.
15. CHANGES TO THE REGULATIONS
1. The intermediary reserves the right to make changes to these Regulations, which will be announced on the website immediately, i.e. not less than 14 days before the changes are introduced.
2. The intermediary will inform about the fact of changing the Regulations by posting on the website information about making changes and posting a unified text of the amended Regulations and indicating which of the existing provisions of the Regulations have changed.
3. The Regulations may be changed at any time, in particular for important technical, legal and / or organizational reasons, without the need to justify these reasons.
4. The Customer's use of the Intermediary's services after the amendments to the Regulations come into force is tantamount to accepting the changes.
5. Any changes to these Regulations come into force within 14 days from the date of their publication on the website.
6. Amendments to the Regulations after submitting the Order to start the brokerage service do not affect the manner of its implementation.
16. FINAL PROVISIONS
1. These Regulations are made available to customers free of charge, in a manner enabling its acquisition, playback and recording of its content.
2. These Regulations are available on the website in the Regulations tab.
3. Communication between the parties takes place electronically. The broker will send the customer information to the e-mail address provided during registration.
4. These Regulations come into force on the day of their publication on the website.
5. If one of the provisions of these Regulations is or will be ineffective, it does not infringe the binding force of the remaining provisions. In place of the ineffective provision of the Regulations, the rule will be applied that is closest to the purposes of the invalid provision and all of these Regulations.
6. Any disputes arising from the provision of services by the Intermediary will be settled amicably, and in the event of disagreement, they will be settled by the locally and materially competent common court.
7. Polish law is applicable to all legal relations resulting from these Regulations.
8. For matters not covered by these Regulations, generally applicable provisions of law shall apply.
17. EXTRAJUDICIAL SETTLEMENT OF DISPUTES
In the event that the Customer is a consumer and the complaint procedure does not bring the result expected by the Customer, the Customer may use:a) an application for dispute resolution to a permanent amicable consumer court operating at the Trade Inspection with a request for dispute resolution,
b) application for the initiation of proceedings mediation to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business activity by the Intermediary),
c) free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Detailed information on the possibility for the Customer who is a consumer to use out-of-court complaint and redress methods and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.